Contact us: Phone:
712.202.1622 • Fax: 712.202.1629
Mail: 3025 Kensington Ct, Sioux City, Iowa 51104
C/O CyberRockhound.com, Inc.
3025 Kensington Court
Sioux City, IA 51104-2818
•Phone hours: 8:00 am to 5:00 pm, Monday-Friday,
Saturday 9:00 am to 5:00 pm (Central Standard Time)
•Email hours: Generally answered around the clock and the best way to get a hold of us.
We accept Visa, MasterCard, and Discover cards. Personal/Corporate checks (10 day hold until check clears) are also accepted on a telephone order (See our telephone hours). All funds must be drawn from a U.S. bank in U.S. currency only.
International orders ( outside US-CANADA), we will only accept International Money Orders or WIRE TRANSFERS . This is due to fraud issues. International order will be subject to up to a two week delay in shipment so we may Investigate and validate the orders. If merchandise is being shipped outside the US, Wire Transfers or Intl money orders must be used. International wire transfers will pay a $30.00 incoming wire fee. This is a fee our bank charges us.
Credit Card orders must be drawn a US bank.
Shipping charges are NON REFUNDABLE. POSTAL DELIVERY IS NOT AVAILABLE
Net 20 terms are available for US businesses with good credit rating. Credit application with credit check required. Credit terms will be based on application. Please email for credit application.
3025 Kensington Court
Sioux City, IA 51104
Ph. 712.202.1622 (9 am to 5 pm, Monday through Friday, Saturday 9 am to 5pm, CST)*
*Email is our quickest way of communication and answered ASAP.
Damage in Shipment
Open your packages upon receipt. SAVE ALL PACKING AND CARTONS UNTIL YOU ARE CERTAIN MERCHANDISE IS NOT DAMAGED. Any adjustment for damage to merchandise in shipment must be made to the carrier. IE: UPS or FED EX
Shipping charges are NON REFUNDABLE. POSTAL DELIVERY IS AT YOUR OWN RISK.
If there is any visible damage at time of delivery, the carrier must make note of this on receipt. In case of concealed damage discovered after unpacking, contact the delivery carrier immediately and request an inspection. SAVE ALL PACKING AND CARTONS.
We ship parcel post on orders below the weight limits for your country, and air or ocean freight collect on heavier orders. Generally, air freight is the best way. Please include complete shipping instructions. FedEx, UPS, Airborne or other air services are available to most countries. We reserve the right to surcharge any international order due to the restrictions of shipping overseas.
Must be drawn on a U.S. bank or credit company and be U.S. money.
Prices & Packaging Charges
All prices are F.O.B. and are subject without notice. Every effort will be made to maintain the lowest price structure possible. Many larger items involve a carrier fee. Check individual item before and during Check Out to verify carrier or crating fees.